Refund policy
# Refund Policy
At Silver by Italy Gold Jewelry, operated by Italy Gold Jewelry Corp, we are committed to offering high-quality, authentic jewelry. Our policies are designed to protect both our clients and our business, ensuring fairness, transparency, and compliance with consumer regulations.
## General Conditions
- All sales are considered final once the order has been confirmed.
- We provide a lifetime guarantee on the authenticity of our jewelry, including gold (10k, 14k, or 18k) and silver (925).
- This authenticity guarantee does not cover damage, breakage, wear caused after use, accidental damage, improper handling, or misuse of the jewelry.
- For standard purchases made outside of Klarna, we do not accept returns or refunds. However, we gladly offer exchanges if you contact us within 7 days of receiving your order.
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## Klarna Purchases – Special Return Rights
For purchases made using Klarna as the payment method:
- Customers have the right to return eligible items within 14 days of delivery for a full refund with free return postage, in accordance with Klarna’s Merchant Protection Policy.
- Custom or personalized jewelry (including engraved items) may also be returned for a full refund only if the items are unopened, unused, and undamaged.
- Returned items must be in their original condition and packaging.
- All Klarna-related returns must be approved before shipment and sent to the return address listed below.
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## Return Address
Silver by Italy Gold Jewelry
1244 E 4th Ave
Hialeah, FL 33010
United States
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## Exclusions
The following items cannot be returned:
- Items showing signs of wear, damage, resizing, modification, or alteration after delivery.
- Products damaged due to misuse, improper care, accidents, or unauthorized repairs.
- Products purchased under the Annual Care Plan (this plan is not eligible for Klarna payments).
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## Refunds (Klarna)
- Approved refunds will only be processed back to the original payment method used during checkout.
- Refunds are issued after inspection and approval by Silver by Italy Gold Jewelry.
- Processing times may vary depending on the customer’s bank or financial institution and may take approximately 5–10 business days.
- Shipping fees and insurance costs are non-refundable unless otherwise required by Klarna policy or applicable law.
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## Customer Responsibilities
- For standard purchases, customers are responsible for any shipping costs related to exchanges or authorized returns.
- For purchases made through Klarna, return shipping will be provided free of charge in accordance with Klarna’s policy.
- We strongly recommend using insured and trackable shipping services for all authorized returns.
- Silver by Italy Gold Jewelry is not liable for lost, delayed, misrouted, or damaged return shipments.
- Packages sent without prior return authorization may be refused.
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## Fraud Prevention & Chargebacks
By placing an order, the customer agrees to this policy in full.
- Customers agree to contact Silver by Italy Gold Jewelry directly to resolve any issue before initiating a dispute or chargeback.
- Silver by Italy Gold Jewelry reserves the right to provide proof of delivery, inspection reports, photographs, communication records, and signed policies in response to fraudulent disputes or chargeback claims.
- Legal action may be pursued in cases involving suspected fraud, theft, abuse of payment systems, or intentional misuse of our policies.
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## Legal Conditions
By purchasing from our website, the customer acknowledges and accepts this Return & Refund Policy as part of the terms of sale.
Customers understand that jewelry may naturally require maintenance and care over time and acknowledge our repair and maintenance services as reasonable support solutions.
Silver by Italy Gold Jewelry reserves the right to update or modify this policy at any time in accordance with applicable laws and regulations.